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Shipping & Returns

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

 

COVID-19 Update

We are temporarily unable to ship to some countries, as our shipping partners are no longer delivering to these areas. The affected countries are:

 
Azerbaijan 
Botswana
Cuba
Haiti
Iraq
Kosovo
Mauritania
Nepal
Paraguay
Turkmenistan
Ukraine - Crimea & Sevastopol Regions (long-term suspension)
Venezuela - (long-term suspension)

USA - we are still shipping to all USA destinations but Royal Mail have provided the following information:
• Los Angeles - is processing 50% more than they do in Christmas peak period, and are experiencing significant delays.
• San Fransisco - is handling heavy volumes and have moved international work to domestic mail centres outside of the normal International
Mail Centres to cope with high volumes. Customers should expect delays.
• Chicago - were experiencing a backlog and have now cleared their export mail and are up to date. However, they are now focusing on
moving military freight and USPS are now redirecting flights to JFK for international items. This is currently resulting in an additional
7 – 10 days for items to sent via Chicago.
 

 

Shipping times

Orders will be shipped same day where possible, or on the next working day.

 

Shipping costs

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. Shipping costs will be displayed in your cart, but in summary are:

- UK - £4 per 2kg or free on orders over £25

- Everywhere else - £10 per 2kg or free on orders over £50

 

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.