We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
We are temporarily unable to ship to some countries, as our shipping partners are no longer delivering to these areas. The affected countries are:
Ukraine - Crimea & Sevastopol Regions (Long-Term Suspension)
Venezuela (Long-term Suspension)
Orders will be shipped same day where possible, or on the next working day.
*During the UK lockdown in January 2021 we are only posting 2-3 times a week, so that we can minimise our contact with others as much as possible. We hope you understand and thank you for your patience*
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. Shipping costs will be displayed in your cart, but in summary are:
- UK - free with no minimum spend
- Everywhere else - £10 per 2kg
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.